Coronavirus Policy

Holidays are going to be a little bit different now.

WHAT HAVE WE BEEN DOING?

We have been working hard in partnership with our dedicated team of cleaners at Tidy Cleaners Ltd. (https://tidycleaner.co.uk/) to come up with an efficient and transparent cleaning procedure. We have always had exceptionally high cleaning standards (which we are very proud of) but now want to make sure all guests are aware of what we do, and what we will be doing in the future. Here is a blog post about what our cleaners are doing to keep practices up to date with the current situation.

We have completed a full COVID Risk Assessment and have implemented an extensive checklist of items which are cleaned and disinfected between every booking.

We have also been following all industry regulations regarding COVID and are delighted to have been issued with certificats from AA, I-PRAC, Landlords Little Helper, Quality in Tourism and Visit Britain.

WHAT ARE WE GOING TO BE DOING?

All staff will sign a disclaimer to say they have no symptoms (nor any member of their household), and they will sign a full cleaning checklist which will be double checked by another member of the team.

PPE is available for all staff, and will be disposed of after cleaning each house, and before moving on to any other units.

All surfaces will be cleaned and disinfected safely using appropriate products.

We will have a minimum of 72 hours between guests’ departure and the next guests’ arrival. This is going to be in place until the end of 2020, but may change for next year.

We will check with you before arrival that you do not have any COVID symptoms, and will contact you again after you leave to make sure your stay was perfect, and that you have not developed any new symptoms. This is to ensure your safety, as well as ours, and future guests.

We will have a contactless check in and check out.  All of the relevant access information will be sent to you in advance and you will be able to access your property without direct contact with us.  If you need anything during your stay we are just a phone call away.

Guests will be asked to strip beds and bag up dirty bed linen and towels (if they are able to), to run the dishwasher of any used items, and open all windows on the morning of their departure. This will help keep our cleaning team safe and will reduce the time taken to clean. Cleaning will take longer than usual going forward, so unfortunately we will not be able to offer any early check-ins, or late check-outs.

Unfortunately our outdoor play equipment and BBQ will not be available at the moment. All toy boxes, and kid’s activity boxes are strictly on request only and subject to availability. These will be bagged up for 72 hours after guests’ departure.

WHAT DOES THIS MEAN FOR GUESTS?

While it may all seem a bit strange at the moment, we want to reassure you that we are doing all we possibly can to keep you safe while you are staying with us. Life has been stressful lately for all of us, and we want to help you relax and enjoy a break away knowing you are in a safe environment. Put your feet up and relax!

Covid-19 Industry Standard Certificate 'We're Good to Go'

WHAT TO DO IF YOU DEVELOP COVID-19 SYMPTOMS WHILE STAYING WITH US?

If you or any member of your party develop any of the following COVID-19 symptoms please advise us as soon as possible:

  • A new continuous cough (a new cough that’s lasted for an hour / have had 3 or more episodes of coughing in 24 hours / are coughing more than usual
  • fever/high temperature (37.8C or greater)
  • loss of, or change in, sense of smell or taste (anosmia)

Scottish Government guidance states that:

In the event that a guest develops symptoms whilst staying away from home, they should immediately book a test through NHS Inform or, if they can’t get online, by phoning 0800 028 2816. 

In accordance with Test and Protect, people with symptoms are required to self-isolate for at least 7 days, and everyone in their household should isolate for 14 days. If the test is negative, everyone can end isolation. If the test is positive, everyone should continue to isolate, and the NHS Test and Protect team will be in touch to start contact tracing. Those contacted through the Test and Protect programme will be required to self-isolate for at least 14 days.  

If guests who are isolating can travel home safely to isolate, avoiding the use of public transport, they should do this.

If you are unable to return home immediately, resulting in an extended stay beyond the original booking dates you will be responsible for paying for the additional nights in full, on a pro-rata basis. Payment for these nights must be made immediately.

If it is not possible to remain in the accommodation for the duration of the isolation period e.g. because the accommodation is booked for future guests, and you can’t find other accommodation yourself, or with support from friends or family, you should discuss this with the NHS Test and Protect team.  There is assistance available for those who may need help to isolate via the National Assistance Helpline on 0800 111 4000. 

Please check the NHS Inform website for the latest information regarding further advice. This may change, and should always be consulted if you think you may have any symptoms and/or need to arrange testing.

WHEN CAN GUESTS BOOK?

All of our lodges are open and available to book now. You may check availability and book online here  or email [email protected].

Landlords Little Helpers Certificate of Confidence

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